When you need to message a coworker, what’s your preferred method of internal communication? Do you send an email, pick up the phone, or maybe send an instant message?
A lot has changed since the creation of in-house memos, and the method you pick to communicate with could correlate with which generation you grew up in. According to this article, age differences play a part in which methods people choose to communicate through. These differences present a challenge to companies seeking to improve internal communication and employee collaboration in the office. Should they continue to embrace traditional employee communication because that’s what everyone is used to? Or should they try something completely new and modern to stay current?
A growing number of millennials are entering the workplace and they are bringing with them a new perception of what office life should be like and how relationships should be structured. With the wave of millennials in the workplace comes new technology and different ways to internally communicate. Feeling lost? Here are 5 growing trends that you should know about the next generation of effective employee communication.
Collaboration is key
We’re saying goodbye to cubicles and hello to open spaces! Teamwork and collaboration are now encouraged in offices through physical spaces as well as employee communication. Modern workers thrive in environments that allow them to express their ideas and be heard doing so. Thanks to the evolution of technology over the years, we’ve shifted from an individualistic culture to a collaborative culture because everyone now has the ability to contribute their ideas digitally – without the need to be cramped in a meeting room. Employee collaboration has been redefined in the digital workplace, and with that comes new forms of effective employee communication. Communicating as a team puts multiple heads together, which is much more effective than one. And now this can be easily done over an internet connection.
Once upon a time, employees did all their work at the office because that’s where all the files were, phones connected by wires, and workers had to cram into meeting rooms. Technology has transformed the modern workplace so that now workers are able to communicate and access files from virtually anywhere and anytime they want. More and more people are checking emails on their phones rather than desktops, which makes it important to have everything optimized for the platform that people are communicating through.
Remote work is also becoming increasingly popular among millennials and modern workers as an option. There is really no need to be confined in an office space thanks to video and group calling software. Cloud-based solutions allow people to communicate simply by connecting to the internet, and they are able to access documents wherever they want, whenever they want. Meeting in person is still encouraged, but it’s not mandatory anymore. Stats about remote work show that 82 percent of telecommuters reported lower stress levels when they were working remotely because they were in an environment that they were comfortable with.
Centralization of resources
The amount of resources that are becoming available to us is growing at such a rapid pace that it’s easy to become disorganized. There’s nothing more frustrating than looking for a needle in a haystack, and the same goes for looking for a particular file in a mountain of documents. Centralizing resources benefits not only all the members on your team, but has many communication benefits as well. When you gather all your resources in a centralized location, you will increase your worker’s productivity and efficiency, and of course, get rid of the frustration.
A great way to store all your resources in a centralized location would be in a social intranet, of course! This space can be used by teams to communicate with each other and effectively collaborate on business data that’s most important to them. This space is where people can find the answers they need so they won’t have to ask for help all the time. In today’s digital society, people expect instant answers – not ones that take several business days to answer. We are also independent humans who don’t like asking for help all the time, which is where an FAQ or knowledge base would come in handy! Empower your employees, customers, and the people around you by providing them resources that will answer their questions for them.
Communicating with your company about a new product, update, or even onboarding a new employee is a very time-consuming task. It takes time out of a person’s schedule to communicate what’s new to a team of people who learn in different ways. To make these processes more effective, eLearning has emerged in this scene. ELearning has provided a space where users are able to complete courses to learn or understand something new. It’s like going to school, but the content is accessible online and easily digestible! Employee communication in this case is done efficiently with little effort from other sources.
These trends are forecasted to be the way that communication will be done in the office in the future. The new millennial workplace is among us, so it’s time to start thinking about how you can incorporate these trends into your internal communication efforts and you’ll soon see some major differences.
This article was written by Winnie Giang from Business2Community and was legally licensed through the NewsCred publisher network.