Artificial intelligence has been the top buzz word in IT this year, and the heavy focus on AI will continue next year, as organizations embrace AI as a differentiator in better driving business processes, engaging customers and increasing revenue.
Gartner Inc. presented its list of the top strategic technology trends that will impact most organizations in 2018, during the Gartner Symposium/ITxpo, which was held in Orlando through October 5. Gartner defines a strategic technology trend as “one with substantial disruptive potential that is beginning to break out of an emerging state into broader impact and use, or which are rapidly growing trends with a high degree of volatility reaching tipping points over the next five years.”
The Gartner top 10 list – “The Top 10 Strategic Technology Trends for 2018” – was delivered at the ITxpo by David Clearley, vice president and Gartner Fellow. In his keynote address, Clearley cautioned that “IT leaders must factor these technology trends into their innovation strategies or risk losing ground to those that do.”
Of the 10 trends, Clearley said the first three explore how artificial intelligence and machine learning “are sweeping into virtually everything and represent a major battleground for technology providers over the next five years.”
The next four trends focus on blending the digital and physical worlds to create an immersive, digitally enhanced environment. The last three refer to exploiting connections between an expanding set of people and businesses, as well as devices, content and services to deliver digital business outcomes.
The top 10 strategic technology trends for 2018 according to Gartner are:
Creating systems that learn, adapt and potentially act autonomously will be a major battleground for technology vendors through at least 2020, Clearley said. The ability to use AI to enhance decision making, reinvent business models and ecosystems, and remake the customer experience will drive the payoff for digital initiatives through 2025.
“AI techniques are evolving rapidly and organizations will need to invest significantly in skills, processes and tools to successfully exploit these techniques and build AI-enhanced systems,” Cearley said. “Investment areas can include data preparation, integration, algorithm and training methodology selection, and model creation. Multiple constituencies including data scientists, developers and business process owners will need to work together.”
Intelligent Apps and Analytics
Over the next few years, virtually every app, application and service will incorporate some level of AI, Gartner believes. Some of these apps will be obvious intelligent apps that could not exist without AI and machine learning. Others will be unobtrusive users of AI that provide intelligence behind the scenes. Intelligent apps create a new intelligent intermediary layer between people and systems and have the potential to transform the nature of work and the structure of the workplace.
“Explore intelligent apps as a way of augmenting human activity and not simply as a way of replacing people,” Cearley said. “Augmented analytics is a particularly strategic growing area which uses machine learning to automate data preparation, insight discovery and insight sharing for a broad range of business users, operational workers and citizen data scientists.”
AI has become the next major battleground in a wide range of software and service markets, including aspects of enterprise resource planning, Clearley explains. Packaged software and service providers should outline how they’ll be using AI to add business value in new versions in the form of advanced analytics, intelligent processes and advanced user experiences.
Intelligent things are physical things that go beyond the execution of rigid programming models to exploit AI to deliver advanced behaviors and interact more naturally with their surroundings and with people, Clearley explains. AI is driving advances for new intelligent things (such as autonomous vehicles, robots and drones) and delivering enhanced capability to many existing things (such as Internet of Things IoT connected consumer and industrial systems).
“Currently, the use of autonomous vehicles in controlled settings (for example, in farming and mining) is a rapidly growing area of intelligent things. We are likely to see examples of autonomous vehicles on limited, well-defined and controlled roadways by 2022, but general use of autonomous cars will likely require a person in the driver’s seat in case the technology should unexpectedly fail,” Cearley said. “For at least the next five years, we expect that semiautonomous scenarios requiring a driver will dominate. During this time, manufacturers will test the technology more rigorously, and the nontechnology issues such as regulations, legal issues and cultural acceptance will be addressed.”
A digital twin refers to the digital representation of a real-world entity or system, Gartner explains. “Digital twins in the context of IoT projects is particularly promising over the next three to five years and is leading the interest in digital twins today,” according to Gartner. “Well-designed digital twins of assets have the potential to significantly improve enterprise decision making. These digital twins are linked to their real-world counterparts and are used to understand the state of the thing or system, respond to changes, improve operations and add value.”
Organizations will implement digital twins simply at first, but then evolve them over time, improving their ability to collect and visualize the right data, apply the right analytics and rules, and respond effectively to business objectives, Gartner believes.
“Over time, digital representations of virtually every aspect of our world will be connected dynamically with their real-world counterpart and with one another and infused with AI-based capabilities to enable advanced simulation, operation and analysis,” Cearley said. “City planners, digital marketers, healthcare professionals and industrial planners will all benefit from this long-term shift to the integrated digital twin world.”
Cloud to the Edge
Edge computing describes a computing topology in which information processing, and content collection and delivery, are placed closer to the sources of this information, Gartner says. Connectivity and latency challenges, bandwidth constraints and greater functionality embedded at the edge favors distributed models. Enterprises should begin using edge design patterns in their infrastructure architectures – particularly for those with significant IoT elements.
“When used as complementary concepts, cloud can be the style of computing used to create a service-oriented model and a centralized control and coordination structure with edge being used as a delivery style allowing for disconnected or distributed process execution of aspects of the cloud service,” Cearley said.
“Conversational platforms will drive the next big paradigm shift in how humans interact with the digital world,” Gartner predicts. “The burden of translating intent shifts from user to computer. The platform takes a question or command from the user and then responds by executing some function, presenting some content or asking for additional input.”
As a result, over the next few years, conversational interfaces will become a primary design goal for user interaction and be delivered in dedicated hardware, core OS features, platforms and applications, the research firm believes.
“Conversational platforms have reached a tipping point in terms of understanding language and basic user intent, but they still fall short,” Cearley said. “The challenge that conversational platforms face is that users must communicate in a very structured way, and this is often a frustrating experience. A primary differentiator among conversational platforms will be the robustness of their conversational models and the application programming interface (API) and event models used to access, invoke and orchestrate third-party services to deliver complex outcomes.”
While conversational interfaces are changing how people control the digital world, virtual reality, augmented reality and mixed reality are changing the way that people perceive and interact with the digital world.
Gartner believes the virtual reality and augmented reality market is currently “adolescent and fragmented. Interest is high, resulting in many novelty VR applications that deliver little real business value outside of advanced entertainment, such as video games and 360-degree spherical videos.”
To drive real tangible business benefit, organizations need to examine where VR and AR can be applied to make employees more productive and enhance the design, training and visualization processes.
Mixed reality, a type of immersion that merges and extends the technical functionality of both AR and VR, is emerging as “the immersive experience of choice providing a compelling technology that optimizes its interface to better match how people view and interact with their world,” Gartner says. “Mixed reality exists along a spectrum and includes head-mounted displays (HMDs) for augmented or virtual reality as well as smartphone and tablet-based AR and use of environmental sensors. Mixed reality represents the span of how people perceive and interact with the digital world.”
Blockchain is evolving from a digital currency infrastructure into a platform for digital transformation. Gartner believes blockchain offers “a radical departure from the current centralized transaction and record-keeping mechanisms and can serve as a foundation of disruptive digital business for both established enterprises and startups.”
“Although the hype surrounding blockchains originally focused on the financial services industry, blockchains have many potential applications, including government, healthcare, manufacturing, media distribution, identity verification, title registry and supply chain. Although it holds long-term promise and will undoubtedly create disruption, blockchain promise outstrips blockchain reality, and many of the associated technologies are immature for the next two to three years,” the research firm says.
Central to digital business is the idea that the business is always sensing and ready to exploit new digital business moments, Gartner says.
“Business events could be anything that is noted digitally, reflecting the discovery of notable states or state changes, for example, completion of a purchase order, or an aircraft landing. With the use of event brokers, IoT, cloud computing, blockchain, in-memory data management and AI, business events can be detected faster and analyzed in greater detail. But technology alone without cultural and leadership change does not deliver the full value of the event-driven model. Digital business drives the need for IT leaders, planners and architects to embrace event thinking.”
Continuous Adaptive Risk and Trust Assessment
“To securely enable digital business initiatives in a world of advanced, targeted attacks, security and risk management leaders must adopt a continuous adaptive risk and trust assessment approach to allow real-time, risk and trust-based decision making with adaptive responses. Security infrastructure must be adaptive everywhere, to embrace the opportunity – and manage the risks – that comes delivering security that moves at the speed of digital business,” Gartner says.
“As part of a CARTA approach, organizations must overcome the barriers between security teams and application teams, much as DevOps tools and processes overcome the divide between development and operations. Information security architects must integrate security testing at multiple points into DevOps workflows in a collaborative way that is largely transparent to developers, and preserves the teamwork, agility and speed of DevOps and agile development environments, delivering ‘DevSecOps.’”
CARTA can also be applied at runtime with approaches such as deception technologies, Gartner concludes. Advances in technologies such as virtualization and software-defined networking has made it easier to deploy, manage and monitor “adaptive honeypots” – the basic component of network-based deception.